Trimming Down Intake
Prior to InSync, Leg Up Farm’s intake process was cumbersome and long, and characterized by a lot of paper. This is no longer the case, and the practice is reaping the benefits of more efficient operations.
“A simple evaluation, or daily note, went from 15 to 20 minutes to write, down to 3 to 5 minutes,” says McMahon. “A complex evaluation that would previously take me two hours to write now takes 30 minutes.”
The new systems also offers transparent views into patient benefits—when authorizations end and how many visits a patient has left, for example.
Collaboration between therapists also grew easier.
Previously, a therapist would have to open up a screen, and figure out from that screen which note went to which service,” says McMahon. “Now, I can just open my notes and quickly identify documentation from PT, SP, and OT to better understand the full picture of care. We’ve reduced five views down to one.”
An unexpected benefit of the InSync EHR solution is the patient portal, which has improved provider collaboration and communications with parents/guardians of the special-needs children Leg Up Farm serves. The patient portal has expedited other processes too, for example, the turnaround from a client on a waitlist.
“It’s helped us manage, organize, and truly predict waitlist,” says O’Connor. “We have a better understanding of what it means to optimally manage client flow.”
InSync’s RCM functionality now ensures a seamless documentation and billing process, which has notably improved cashflow. Previously, Leg Up Farm’s administrative staff would have to collect documentation from multiple therapists via fax or email before submitting claims, which significantly slowed down the revenue cycle.
“We’re definitely getting paid faster now,” says O’Connor. “Most families utilize Medicaid as the primary payer, so every dollar is critically important. We also have a better understanding of financial health through the solution’s robust reporting, enabling us to track where money is going. From a cashflow standpoint, it’s made our world a little easier, and a little more predictable.”
Where Are They Now?
Two years since implementing its EHR, Leg Up Farm’s needs have shifted with new challenges — such as COVID-19, and the transition to virtual care services — impacting clinical and billing departments. Having InSync as a partner has made an enormous difference in this regard.
“One of the most positive things I can say about InSync is that the organization, and their technology, evolves with us,” says O’Connor. “From a setup and billing standpoint, there were a lot fewer surprises in the system day to day than my previous system, which helps me sleep at night.”
