Recovery Works Northwest, Portland, OR

Jen Robbins, Program Manager

 “To help people from all walks of life return to a sense of normalcy” -  that is the goal of Recovery Works Northwest. Serving the Portland, Oregon area, Recovery Works Northwest is a certified alcohol and drug treatment center that combines both the use of current medically assisted therapies and intensive drug and alcohol counseling. The one-of-a-kind treatment facility aims to treat substance abuse with an emphasis on helping individuals build a solid platform for long-term sobriety.

 InSync Streamlines Workflows Throughout Mental Health Practices

Jen Robbins, the Program Manager at Recovery Works Northwest, arrived at the practice a few years ago and quickly realized it lacked efficiency in the important areas. Much of that had to do with the practice failing to implement a fully-integrated system.

“When I came on a few years ago, the practice was all over the place using different processes for documentation, billing, and scheduling,” said Robbins.“It was just not efficient.”

The solution? Find an EMR software that was capable of handling all three core functionalities. In her 20-plus years of experience in healthcare, Robbins thought it would be difficult to not only finding a system that fit that description but also discovering a solution that was behavioral health specific.

Once she came across InSync Healthcare Solutions and its fully integrated, cloud-based mental health software, the decision was easy. In addition to the ease in which InSync scanned patient IDs and verified insurance, Robbins was also impressed with how it streamlined the entire scheduling process.

“How the scheduling was set up was really impressive – the ease of checking patients in and seeing everyone’s schedules,” explained Robbins.

“I was impressed by the simplicity, as well as the nifty touches I hadn’t seen before from other software.”

 Increased Efficiency, Revenue Leads to 500 More Patients & Second Location

InSync’s mental health software was implemented at Recovery Works Northwest more than two years ago and the impact of InSync’s documentation, scheduling and billing has been significant according to Robbins.

“It shows in our growth that InSync has helped make our office more efficient,” Robbins said. “When we started with InSync two years ago, we had about 150 patients. And now we have more than 650 patients.”

“InSync has made the office more efficient and we’re able to bring in more revenue, which has led to us adding another location last year,” she added.

According to Robbins, if there’s one word to describe the high level of InSync’s customer support, it would be “accessible.”

“The accessibility stands out about InSync’s customer support. The minute I email anyone in support, I get something back immediately,” she said. “For example, InSync’s billing service has made a huge difference for our practice. Compared to past ones we’ve used, InSync is very accessible and it’s had a significant impact on our revenue and our ability to reduce denied claims.”

“The experience has been really positive from our doctors,” Robbins added. “What I appreciate is that the things that we’ve asked for, they’ve done every single one of them. The service and support have been fantastic.”