Senior Technical Operations Manager

Join a growing healthcare technology company as it grows into new markets!

Be Invaluable.

Be Inspired.

Be InSync!

Location: Tampa, FL Headquarters

As a Senior Technical Operations Manager, you will be responsible for management of our distributed support teams who work in different time zones. You will drive consistency in communication and process for deployments, change requests, and maintenance window utilization. You are an expert in IIS configuration and understand SQL configuration. You can demonstrate your ability to configure IIS and SQL and work hard to keep a technology silo-free environment.

With Tampa, Florida as our home, we operate a three-tiered architecture that runs on IIS and Microsoft SQL in a hybrid cloud environment. Our technology team is primarily in three geographic locations of Tampa, India, and New Jersey.

The specific responsibilities of this role include:

  • Management of operations across all time zones

  • Be the point of escalation for critical issues

  • Ensure infrastructure stability through good security hygiene

  • Drive product quality with data provided by instrumentation

Requirements:

  • 5-10 years of experience in Technical Operations and Support

  • Technical skills that are very strong in IIS and SQL

  • Strong team management skills

  • Very strong support and operations background - trending issues, escalating problems, and managing incidents

  • Expertise with root cause analysis and resolution; championing continuous improvement to improve product quality

  • Ability to remain calm and focused while running a high priority issue call with dozens of participants

  • Clear, coherent communication to leadership

  • Accountability to the business requirements

  • Understanding of HIPAA requirements

  • VMware experience, cloud experience with AWS and Azure

We InVest in You!

The things that make you unique, are the same things that make us successful. Your talents, creativity and ideas help full our success. We reward your individuality and talents with low and no cost healthcare, generous PTO program, Life, dental and vision insurance, short- and long-term disability, 401k and many other perks to ensure your career satisfaction. And that’s just the beginning… you’ll also enjoy Fido Fridays, Team outings, Food Truck Fridays, and so much more! If you thrive in an environment that encourages your individuality, ideas and growth, we encourage you to apply today.

InSync Healthcare Solutions is proud to be an equal opportunity employer.

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