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Implementations Specialist

Join a growing healthcare technology company as it grows into new markets!

 

BE INVALUABLE.
BE INSPIRED.
BE INSYNC!

 

LOCATION: TAMPA, FL HEADQUARTERS

 

Overview

At InSync Healthcare Solutions, we have a story to tell…We have quickly grown to become the industry’s leading Electronic Health Record software provider in the US. We know that our quest to be best requires many dynamic and dedicated professionals in every area throughout our organization. We work hard, have fun, and continually invest in our team members' futures. With rewarding career paths, continued learning and internal promotions, we have created a corporate culture that allows you to grow personally and professionally. As we focus on our future, we are seeking:

 

Responsibilities

  • Implementing and training new clients on the PM/EHR software. This includes discovery, setup, training, and utilization of the software in a client’s practice.

  • Maintain and enforce project timelines for new clients in order to achieve milestones to get clients utilizing the software.

  • Facilitate communication of customers’ needs to the software development team.

  • Identify, document and address unique or recurring customer problems.

  • Document activity and maintain account status in InSync Healthcare Solutions CRM in accordance with department guidelines and best practices.

  • Conduct regular (daily, weekly) status meetings with both customer and InSync-internal key stakeholders, and keep all stakeholders informed of project progress.

  • Create any required supporting documents for the delivery of training at the client site such as schedule and training tips specific to the customer.

  • Maintain compliance with all necessary departmental procedures, HIPAA regulations and other regulatory mandates as required.

  • Any other such responsibilities as may be determined by the Manager of Implementation & Training.

 

Requirements

  • Bilingual Preferred

  • Bachelor’s degree or equivalent. Prior PM\EHR Implementation software experience.

  • Medical office knowledge and billing knowledge a plus

  • General technical knowledge of computing platforms and hardware\software server technology, including web services and SaaS.

  • Proficient in Microsoft Office suite of programs

  • Excellent writing and written communications skills; Team Player

  • Strong critical thinking, decision making, and conflict resolution skills

  • Able to travel up to 25%

 

We InVest in you! 

The things that make you unique, are the same things that make us successful. Your talents, creativity, and ideas help full our success. We reward your individuality and talents with low and no-cost healthcare, generous PTO program, Life, dental and vision insurance, short and long term disability, 401k and many other perks to ensure your career satisfaction. And that’s just the beginning… you’ll also enjoy Fido Fridays, Team outings, Food Truck Fridays, and so much more! If you thrive in an environment that encourages your individuality, ideas, and growth, we encourage you to apply today.

 

InSync Healthcare Solutions is proud to be an equal opportunity employer.