The Implementation and Training Specialist will be responsible for providing training and implementation of the InSync’s Practice Management (PM) and Electronic Medical Record (EMR) software at health care practices. These practices can range in size from small to enterprise level. The implementation and training specialist would also be responsible customer satisfaction during the implementation process.

The specific responsibilities of this role include:

 

  • Implementing and training new clients on the PM/EMR software. This includes discovery, setup, training and utilization of the software in a client’s practice.
  • Maintain and enforce project timelines for new clients in order to achieve milestones to get clients utilizing the software.
  • Facilitate communication of customers’ needs to software development team.
  • Identify, document and address unique or recurring customer problems.
  • Document activity and maintain account status in InSync Healthcare Solution’s CRM in accordance with department guidelines and best practices.
  • Conduct regular (daily, weekly) status meetings with both customer and InSync-internal key stakeholders, and keep all stakeholders informed of project progress.
  • Create any required supporting documents for the delivery of training at the client site such as schedule and training tips specific to the customer.
  • Maintain compliance with all necessary departmental procedures, HIPAA regulations and other regulatory mandates as required.
  • Any other such responsibilities as may be determined by the Manager of Implementation & Training.

Requirements:

  • Bachelor Degree or equivalent. Prior PM\EMR Implementation software experience.

  • Medical or healthcare practice knowledge a plus.

  • General technical knowledge or computing platforms and hardware\software server technology, including web services and SaaS.

  • Proficient in Microsoft office suite of programs

  • Excellent writing and written communications skills; Team Player

  • Strong critical thinking, decision making, and conflict resolution skills

  • Able to travel up to 50%

About InSync Healthcare Solutions

We are committed to delivering cutting-edge healthcare IT software solutions and concierge-level service to our clients. You will be working side-by-side with a team of dedicated employees who are passionate about what we do and want to make our mark in this $30 billion industry. 

We offer a casual work environment, full benefits package, 401(k), PTO, paid holidays (in addition to extra “floating holidays), and more.

To apply to this position, please send your resume to careers@insynchcs.com